Terms & Conditions
The terms on which we provide inspection, testing, certification and installation services.
1. About us
These terms apply to all services provided by E-Powerline Ltd. By booking a service you accept them. You can reach us on 07466 366042 or at info@e-powerline.com.
2. Quotations and pricing
Prices published on this website include VAT and are based on the property information you give us. A quotation is valid for 30 days. If the property differs materially from what was described we tell you the revised price before any work begins, and you may decline without charge.
3. Booking and access
You are responsible for ensuring we have access to the property, and to the consumer unit, gas meter, boiler and any other area needed, at the agreed time. Where we cannot gain access we reserve the right to charge a missed appointment fee.
4. Cancellation
You may cancel or reschedule at no cost with at least 24 hours notice. Cancellations inside 24 hours, or a failed appointment where nobody is present, may be charged at up to 50% of the quoted price. Nothing in this clause affects a consumer’s statutory right to cancel a distance contract within 14 days.
5. Payment
Payment is due on completion unless account terms are agreed in writing. Certificates are issued once payment is received. Account invoices are payable within 14 days, after which we may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Our work
All inspection and testing is carried out by qualified, registered engineers to the applicable standard, including BS 7671 for electrical installations, the Gas Safety (Installation and Use) Regulations 1998 for gas work, BS 5839 for fire detection and BS 5266 for emergency lighting. An inspection reports on the condition of the installation as found on the day, within the limits of what is reasonably accessible without dismantling the building fabric.
7. Remedial work
Where defects are identified, remedial work is a separate matter quoted separately in writing. You are under no obligation to instruct us. Where an appliance or installation is immediately dangerous we may be required to disconnect or make it safe.
8. Guarantee
Our workmanship is guaranteed for 12 months from completion. Parts and appliances we supply carry the manufacturer warranty. The guarantee does not cover fair wear and tear, misuse, damage caused by others, or faults in parts of the installation we did not work on.
9. Liability
We maintain public liability insurance and will make good any damage we cause through negligence. Our total liability for any engagement is limited to the greater of the price paid or the amount recoverable under our insurance. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded. We are not liable for indirect or consequential loss including loss of rent or profit.
10. Your obligations as a landlord
Holding a certificate does not by itself discharge your legal duties. You remain responsible for issuing copies to tenants within the required timescales, retaining records, renewing certificates before expiry and acting on any defects identified.
11. Complaints and governing law
Contact us at info@e-powerline.com or on 07466 366042. We acknowledge within two working days and aim to resolve within 14 days. These terms are governed by the law of England and Wales.
Book your safety certificate today
Qualified, insured engineers across London. Same-day appointments and certificates issued electronically within 24 hours.