Privacy Policy

Effective Date: March 2026

At E- Power LIne, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property inventory and handyman services. Please read this policy carefully.

1. Information We Collect

We may collect personal information from you in a variety of ways when you interact with us, including when you request a quote, book a service, or contact us. The information we may collect includes:

  • Personal Data: Your name, email address, phone number (such as 07466366042), and billing address.

  • Property Data: The address of the property requiring inventory or handyman services, along with specific access instructions or property details.

  • Payment Information: Financial information required to process payments. (Note: We use third-party payment processors like Stripe, and we do not store your full credit card details on our servers.)

2. How We Use Your Information

We use the information we collect to operate our business and provide you with high-quality services across East London and Essex. Specifically, we use your data to:

  • Schedule and fulfill property inventory reports and handyman jobs.

  • Send you booking confirmations, invoices, and detailed photographic inventory reports.

  • Process your payments securely.

  • Respond to your customer service inquiries, WhatsApp messages, or emails.

  • Comply with legal and regulatory obligations.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information only in the following situations:

  • Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website or processing payments (e.g., Stripe).

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  • Our Technicians: Your property address and contact details will be shared with our highly skilled professionals and NICEIC-registered electricians solely for the purpose of carrying out the requested work.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates.